Frequently Asked Questions
Everything you need to know about shopping with Nads.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
Nads offers a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for refund may incur a small restocking fee.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Nads garments?
To ensure longevity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are also printed on the internal label of every garment.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.